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Old Aug 18, 2006, 04:37 AM // 04:37   #1
Ascalonian Squire
 
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Default I can't change my email for guild wars!
I just made a new email account and i want to change my guildwars username to it!
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Old Aug 18, 2006, 05:12 AM // 05:12   #2
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Who have you made your email account with?
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Old Aug 18, 2006, 05:15 AM // 05:15   #3
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You can change it.

What you have to do is log into both Email account. You will have to click on the hyperlink on both Email accounts.

Example:
Log into GW with EMail A.
Edit Account info change EMail address to EMail B.
Log off GW.
Log into EMail A, click on the Hyperlink.
Log into EMail B, click on the Hyperlink.
Log into GW with EMail B.
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Old Aug 18, 2006, 07:52 AM // 07:52   #4
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Is there any way to change it if your original e-mail address has been deleted?
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Old Aug 18, 2006, 03:02 PM // 15:02   #5
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Well i should have stated in my first message that i have tried that but the "change email" option never appeared in the edit account thing. Is this a glitch for my computer only or is it happening to everyone
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Old Aug 18, 2006, 03:35 PM // 15:35   #6
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If you have used the Online Store to buy char slots, you won't be able to change your e-mail address.

The change email address just links you to plaync.com, saying that the change should be done there. And there's no possibility of changing the address at plaync.

Fun fun.
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Old Aug 18, 2006, 03:42 PM // 15:42   #7
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Now I understand what you are trying to do(been a long work week)

As Kaguya has stated, once you use the online store, you are unable to change or amend email addresses, this may be a bug?, you could log a ticket on the support site.

Lets hope if it is a bug, that way it may get corrected soon
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Old Aug 18, 2006, 04:52 PM // 16:52   #8
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Hmmmm.... Ok but there is a problem with that. I have never used the online store- i have looked at it a few times but never bought anything from it. and on my edit account options there is no longer a change emial address option
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Old Aug 18, 2006, 07:43 PM // 19:43   #9
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Quote:
Originally Posted by Starfire Crystalite
Hmmmm.... Ok but there is a problem with that. I have never used the online store- i have looked at it a few times but never bought anything from it. and on my edit account options there is no longer a change emial address option
As soon as you create the plaync account to get access to the store you can't change your email address. You don't have to buy anything.
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Old Aug 18, 2006, 09:17 PM // 21:17   #10
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Yeah, that has to be annoying for you. Emails to ArenaNet would possibly help out.
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Old Aug 18, 2006, 10:39 PM // 22:39   #11
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Quote:
Originally Posted by 2ndName
You can change it.

What you have to do is log into both Email account. You will have to click on the hyperlink on both Email accounts.

Example:
Log into GW with EMail A.
Edit Account info change EMail address to EMail B.
Log off GW.
Log into EMail A, click on the Hyperlink.
Log into EMail B, click on the Hyperlink.
Log into GW with EMail B.
Doesn't work. After 2 long weeks of waiting forever for a response, and giving them my cd-key, they told me the e-mail changing feature is currently not available. NC sure could use some non-crappy customer support.
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Old Aug 18, 2006, 10:59 PM // 22:59   #12
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Quote:
Originally Posted by cannonfodder
As Kaguya has stated, once you use the online store, you are unable to change or amend email addresses, this may be a bug?, you could log a ticket on the support site.

Lets hope if it is a bug, that way it may get corrected soon
Done that, I spent a week and some 5 messages to them about it, mostly copypaste answers eventually coming up to this:
We apologize for any inconvenience, we are looking into this issue and it should be fixed shortly.

In the meantime, you can still play the game.

Humdydum...


Quote:
Originally Posted by kotumaru
Doesn't work. After 2 long weeks of waiting forever for a response, and giving them my cd-key, they told me the e-mail changing feature is currently not available. NC sure could use some non-crappy customer support.
Basically what I went through. Asked first for my CD-keys, I told them. The next reply is of completely different thing, I reply, the next reply is close to my problem but not just, and when I replied to that, I got the above text :b
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Old Aug 19, 2006, 12:31 AM // 00:31   #13
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PlayNC will not change there policy on changing e-mail once you are registerd as a customer. No matter what they say.


Quote:
Originally Posted by cannonfodder
this may be a bug?, you could log a ticket on the support site.
It's not a bug, it is PlayNC policy
Last edited by Stockholm; Aug 19, 2006 at 02:46 PM // 14:46..
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Old Aug 19, 2006, 08:09 AM // 08:09   #14
Desert Nomad
 
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Quote:
Originally Posted by Stockholm
PlayNC will not change there policy on changing e-mail once you are registerd as a customer. No matter what they say.


It's not a bug, it is PlayNC policy
There still is a bug, for me atleast. I get the "Confirm your email"-nag screen every time I log on. And solution for this was to change the email address. Which I can't do. I call that a bug. :b
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